Twitter Suspended You? Here's How to Restore Your Account

Twitter Suspended You? Here's How to Restore Your Account

Our Lucrazon Twitter account was suspended for 2.5 days. In this post, I’ll document the steps I took to get it back.

Last Tuesday night, I noticed something was funky with our @Lucrazon account when I checked it on my phone app. It had said 0 Following and 0 Followers.

Thinking it was just a blip in the app, I let it go, and decided to check it again an hour later.

It STILL said 0 on both counts.

Feeling concerned, I decided to log into the account via desktop and that’s when the notice bar on top of my page said that the account was suspended.

Here’s Twitter’s example of what it looks like since I was too concerned with appealing the suspension – 

Twitter Suspension Notice

You’ll get taken to the suspension page when you click on the link in the notice bar. Read the page carefully!

Most of the time, Twitter suspends accounts that are in violations of the Twitter Rules but they’ll also suspend for investigation if the account has been hacked or compromised. Sometimes though, it’ll be a mistake on their part.

Since I know we’re not breaking any Twitter Rules or performing any prohibitive behavior, here’s how to appeal the suspension-

1. To appeal a Twitter suspension, you’ll fill out a form that looks like this:

Twitter Appeal Form

Be sure to be courteous when filling out the description of your problem. Even if it was a mistake on Twitter’s part, your support ticket won’t go anywhere especially when it’s riddled with angry expletives or incomprehensible sentences.

2. Submit the form and wait for the reply

I submitted my appeal form at 10:09 PM PDT and got an automated reply within 24 hours.

**They will send the reply to the email your Twitter account is registered to, so be sure you check that inbox or double-check your mail forwarding settings!**

Twitter Suspension Reply 1

In the reply, it mentions that if we were suspended for aggressive following behavior, we’d get a separate email. We didn’t, and plus, we’re only following about 5-10 accounts per day.

**To be ultra-safe though, I went into our account Settings, then Apps to remove any Applications that I’m not using anymore. You’d be surprised at how many apps add up!

3. If you didn’t receive a reply, check Status of the ticket

This isn’t too clear on the website, and I only stumbled upon this by accident while searching, but you can keep track of your ticket status via their Zendesk home. If you’re already logged in, you’ll see your ticket in “Check your Existing Requests” tab.

You’ll either see a “Waiting for your reply” or “Ticket being processed” message.

If you received a “Waiting for your reply,” check your inbox immediately as they don’t copy what their response is on this page. If it says your ticket is being processed, it either means they haven’t read it yet, or are still investigating.

4. Reply back to their Response

This was my response:

Twitter Appeal Reply

5. Wait for their Reply (Again)

It took them another day to respond back to me

Twitter Final Reply

I didn’t realize that Twitter support reps had nicknames, so I was skeptical. But when I logged into my account, I did see that the suspension was lifted.

It took 2 hours for the follower and following numbers to return back to normal so there’s no need to re-follow.

It was very frustrating to wait around but at least we know that it was a mistake on their part.

If you haven’t been suspended before, take care to:

- Not follow other people aggressively (It maxes out at 2,000 per day, but just take heed in not spamming the follow button)

- Double-check what apps have access to your account and revoke unnecessary ones

- Have a strong password

Other Twitter members I’ve asked said it took 5 days to get their account back (ours took 2.5 days) so I believe the time varies depending on the severity.

Have you had your Twitter account suspended before? How long did it take to get it back?

We hope this guide was helpful! Remember to not panic and stay calm when responding back to their tickets.

Also, I've made a separate post answering some of the questions and comments I've received below in more detail here: Help! Twitter Suspended Me - Q & A Edition

Cheers!


Social Media Manager
Lucrazon

photo credit: lecates via photopin cc


268 Comments To "Twitter Suspended You? Here's How to Restore Your Account"
Alice Ly - Lucrazon - 07/24/2013

Hi Veronica! - Are you logged into your Twitter account that's suspended? If you're submitting an appeal, the email field is automatically filled out for you since you need to be logged into that account to do so. Did you check your Zendesk home as well (you must be logged in) https://twitter.zendesk.com/home
Veronica - 07/24/2013

My twitter is all the the suspended and I go to the website and they say I need to put my email I put it but they say they didn't find it
Alice Ly - Lucrazon - 07/23/2013

Hi Angela, sorry to hear that Twitter is being difficult with your account! You mentioned that it's a brand new account and it got immediately suspended? Do you have any words in your description or name that might trigger anything? What about any 3rd party apps that you may not have noticed?
Angela J. Shirley - 07/23/2013

Hi Alice, I am so glad I found your information and have a question for you. Twitter closed/solved my situation 5 times, but my account is still suspended. I have submitted another request with the following text: Hi, you have marked my previous request as resolved/closed and was wondering if anyone can tell me if my suspended account will be reactivated? Thanks! July 22, 2013 08:32 pm I am starting to worry that they may not reactivate my account so I added the following comment to the same request. Also, can you tell me what I did wrong so that I do not get my account suspended again? I just created this new account on 7/22/13 and read all of your rules. Thanks again! July 22, 2013 08:37 pm This last request is being processed as I write, but I am skeptical as the last ones went to the usual resolved/closed after 15 to 30 minutes. Help!
Alice Ly - Lucrazon - 07/22/2013

Hi WachoM! If you had an easy password, it could be very likely that your account was compromised, especially when it hasn't been logged in for that long. They also might be taking longer to investigate if your account wasn't active and didn't have too many tweets and are taking more time on other account more active accounts. Perhaps creating a 2nd account might be faster if you really want to get back into Twitter? Hope this article helped! -Alice
WachoM - 07/22/2013

Glad I found this because it makes me feel a *little* better, and I hadn't found the place to check the status of my ticket, so I'm glad I know how to do that now. It says processing. It has been 2 weeks since I first appealed the suspension!! Now, I haven't used Twitter in a very long time and I had logged in for the first time in months.. maybe a year.. maybe more even. Perhaps my account did get hacked in that time. I had barely used it before that.
Alice Ly - Lucrazon - 07/15/2013

Hi abdulla, did you check the email that your Twitter account is tied to? How about the spambox? If you still don't see it, log into your Twitter account and go here: https://twitter.zendesk.com/home to see what status your ticket is in. Let me know how it works out for you! - Alice
abdulla - 07/15/2013

I have been sent an appeal to my account before two days and I didn't find it on my inbox of my email,plz help

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