Twitter Suspended You? Here's How to Restore Your Account

Twitter Suspended You? Here's How to Restore Your Account

Our Lucrazon Twitter account was suspended for 2.5 days. In this post, I’ll document the steps I took to get it back.

Last Tuesday night, I noticed something was funky with our @Lucrazon account when I checked it on my phone app. It had said 0 Following and 0 Followers.

Thinking it was just a blip in the app, I let it go, and decided to check it again an hour later.

It STILL said 0 on both counts.

Feeling concerned, I decided to log into the account via desktop and that’s when the notice bar on top of my page said that the account was suspended.

Here’s Twitter’s example of what it looks like since I was too concerned with appealing the suspension – 

Twitter Suspension Notice

You’ll get taken to the suspension page when you click on the link in the notice bar. Read the page carefully!

Most of the time, Twitter suspends accounts that are in violations of the Twitter Rules but they’ll also suspend for investigation if the account has been hacked or compromised. Sometimes though, it’ll be a mistake on their part.

Since I know we’re not breaking any Twitter Rules or performing any prohibitive behavior, here’s how to appeal the suspension-

1. To appeal a Twitter suspension, you’ll fill out a form that looks like this:

Twitter Appeal Form

Be sure to be courteous when filling out the description of your problem. Even if it was a mistake on Twitter’s part, your support ticket won’t go anywhere especially when it’s riddled with angry expletives or incomprehensible sentences.

2. Submit the form and wait for the reply

I submitted my appeal form at 10:09 PM PDT and got an automated reply within 24 hours.

**They will send the reply to the email your Twitter account is registered to, so be sure you check that inbox or double-check your mail forwarding settings!**

Twitter Suspension Reply 1

In the reply, it mentions that if we were suspended for aggressive following behavior, we’d get a separate email. We didn’t, and plus, we’re only following about 5-10 accounts per day.

**To be ultra-safe though, I went into our account Settings, then Apps to remove any Applications that I’m not using anymore. You’d be surprised at how many apps add up!

3. If you didn’t receive a reply, check Status of the ticket

This isn’t too clear on the website, and I only stumbled upon this by accident while searching, but you can keep track of your ticket status via their Zendesk home. If you’re already logged in, you’ll see your ticket in “Check your Existing Requests” tab.

You’ll either see a “Waiting for your reply” or “Ticket being processed” message.

If you received a “Waiting for your reply,” check your inbox immediately as they don’t copy what their response is on this page. If it says your ticket is being processed, it either means they haven’t read it yet, or are still investigating.

4. Reply back to their Response

This was my response:

Twitter Appeal Reply

5. Wait for their Reply (Again)

It took them another day to respond back to me

Twitter Final Reply

I didn’t realize that Twitter support reps had nicknames, so I was skeptical. But when I logged into my account, I did see that the suspension was lifted.

It took 2 hours for the follower and following numbers to return back to normal so there’s no need to re-follow.

It was very frustrating to wait around but at least we know that it was a mistake on their part.

If you haven’t been suspended before, take care to:

- Not follow other people aggressively (It maxes out at 2,000 per day, but just take heed in not spamming the follow button)

- Double-check what apps have access to your account and revoke unnecessary ones

- Have a strong password

Other Twitter members I’ve asked said it took 5 days to get their account back (ours took 2.5 days) so I believe the time varies depending on the severity.

Have you had your Twitter account suspended before? How long did it take to get it back?

We hope this guide was helpful! Remember to not panic and stay calm when responding back to their tickets.

Also, I've made a separate post answering some of the questions and comments I've received below in more detail here: Help! Twitter Suspended Me - Q & A Edition

Cheers!


Social Media Manager
Lucrazon

photo credit: lecates via photopin cc


268 Comments To "Twitter Suspended You? Here's How to Restore Your Account"
Alice Ly - Lucrazon - 09/09/2013

Hi Richard - They replied within 24 hours for me. Has it been longer for you?
Alice Ly - Lucrazon - 09/09/2013

Hi nkosana- Did you follow the instructions it gives when you log into your suspended account?
marc petrarca - 09/09/2013

i just suspended for agressive following today i was there last night and then when i came in my home page it said i was suspended i had 0 followers and other 0 too
@levipreece - 09/09/2013

Dono why my account bee suspeneded
Richard - 09/09/2013

I received an email for the support team, I replied but they've not replied. How long before they reply
nkosana bali - 09/09/2013

Hi there I've been. Suspend. For nothing noow I d0nt knw wat mst I d0. Will I be able to hve my 0ld. Twittet back or mst I create a new 1
Alice Ly - Lucrazon - 09/03/2013

Hi Ugne! It's typically within 24 hours that they respond back. Check your zendesk home for the latest status :)
Ugne - 09/03/2013

I received an email and then i responded back but i haven't gotten a response back , how long does it take to get the final reply back?
Bogar Ardiansyah - 08/19/2013

Sorry Alice, My mistake for the typo.. haha I'm commenting on other people's blog before I commented on your post.. I guess I'm a bit carried away.. :)) I'm so sorry.. Anyway good day to you Alice
Bogar Ardiansyah - 08/19/2013

Hi Amy, After some time since I write "politely" (yes you're absolutely right Amy) to them I didn't receive any reply from gobee but my account has been restored anyway. Glad I found this post. Thanks Amy :-D, catch you letter.

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