Twitter Suspended You? Here's How to Restore Your Account

Twitter Suspended You? Here's How to Restore Your Account

Our Lucrazon Twitter account was suspended for 2.5 days. In this post, I’ll document the steps I took to get it back.

Last Tuesday night, I noticed something was funky with our @Lucrazon account when I checked it on my phone app. It had said 0 Following and 0 Followers.

Thinking it was just a blip in the app, I let it go, and decided to check it again an hour later.

It STILL said 0 on both counts.

Feeling concerned, I decided to log into the account via desktop and that’s when the notice bar on top of my page said that the account was suspended.

Here’s Twitter’s example of what it looks like since I was too concerned with appealing the suspension – 

Twitter Suspension Notice

You’ll get taken to the suspension page when you click on the link in the notice bar. Read the page carefully!

Most of the time, Twitter suspends accounts that are in violations of the Twitter Rules but they’ll also suspend for investigation if the account has been hacked or compromised. Sometimes though, it’ll be a mistake on their part.

Since I know we’re not breaking any Twitter Rules or performing any prohibitive behavior, here’s how to appeal the suspension-

1. To appeal a Twitter suspension, you’ll fill out a form that looks like this:

Twitter Appeal Form

Be sure to be courteous when filling out the description of your problem. Even if it was a mistake on Twitter’s part, your support ticket won’t go anywhere especially when it’s riddled with angry expletives or incomprehensible sentences.

2. Submit the form and wait for the reply

I submitted my appeal form at 10:09 PM PDT and got an automated reply within 24 hours.

**They will send the reply to the email your Twitter account is registered to, so be sure you check that inbox or double-check your mail forwarding settings!**

Twitter Suspension Reply 1

In the reply, it mentions that if we were suspended for aggressive following behavior, we’d get a separate email. We didn’t, and plus, we’re only following about 5-10 accounts per day.

**To be ultra-safe though, I went into our account Settings, then Apps to remove any Applications that I’m not using anymore. You’d be surprised at how many apps add up!

3. If you didn’t receive a reply, check Status of the ticket

This isn’t too clear on the website, and I only stumbled upon this by accident while searching, but you can keep track of your ticket status via their Zendesk home. If you’re already logged in, you’ll see your ticket in “Check your Existing Requests” tab.

You’ll either see a “Waiting for your reply” or “Ticket being processed” message.

If you received a “Waiting for your reply,” check your inbox immediately as they don’t copy what their response is on this page. If it says your ticket is being processed, it either means they haven’t read it yet, or are still investigating.

4. Reply back to their Response

This was my response:

Twitter Appeal Reply

5. Wait for their Reply (Again)

It took them another day to respond back to me

Twitter Final Reply

I didn’t realize that Twitter support reps had nicknames, so I was skeptical. But when I logged into my account, I did see that the suspension was lifted.

It took 2 hours for the follower and following numbers to return back to normal so there’s no need to re-follow.

It was very frustrating to wait around but at least we know that it was a mistake on their part.

If you haven’t been suspended before, take care to:

- Not follow other people aggressively (It maxes out at 2,000 per day, but just take heed in not spamming the follow button)

- Double-check what apps have access to your account and revoke unnecessary ones

- Have a strong password

Other Twitter members I’ve asked said it took 5 days to get their account back (ours took 2.5 days) so I believe the time varies depending on the severity.

Have you had your Twitter account suspended before? How long did it take to get it back?

We hope this guide was helpful! Remember to not panic and stay calm when responding back to their tickets.

Also, I've made a separate post answering some of the questions and comments I've received below in more detail here: Help! Twitter Suspended Me - Q & A Edition

Cheers!


Social Media Manager
Lucrazon

photo credit: lecates via photopin cc


268 Comments To "Twitter Suspended You? Here's How to Restore Your Account"
jhsajal - 09/23/2013

plz: recover my account....
Juggy - 09/18/2013

Hey my twitter account @drjuggy has been suspended and was wondering if you could kindly unsuspend it for me plear thanks
Alice Ly - Lucrazon - 09/16/2013

Hi Shikira - Sorry to hear that your account was suspended! Their following rule is based off how many followers you have as well since they don't want people to follow a lot of people without actually engaging with them. So for instance, if you have a low follower account, they'll put a flag on you if you follow too many people over the amount of followers that you have. In addition, they also put a flag on your account if you follow too quickly in a short duration of time. (which is easy to do when you're clicking follow in the "Recommended" section. And yes, you'll need to appeal the suspension. There should be a link at the very top of your page when you log in to do so like I have outlined in this blog post. Best of luck to you and if you have any questions, feel free to ask here again! :)
Alice Ly - Lucrazon - 09/16/2013

Hi Sarah! Your email field is automatically filled in with the account you're signed into (your suspended account) so you don't need to put anything in there. You should see your email already there but grayed out because they don't want you inputting a different email that's not associated with that account. Hope that makes sense!
shikira - 09/16/2013

My account was suspended yesterday for 'aggressive following'!. I am shocked as why is there a recommended and unlimited 'follow these people' list?. I have no idea if the people I have been following have now been completely eradicated from my account or not?. I feel unfairly penalized when Twitter does not make it clear to account holders how many people you can and cannot follow on the site, the rules do not state 'how many' you can follow either. It misleads account holders from the beginning and sets them up from what I can tell. I also tweeted my Amazon wish list, yet Amazon allows its account holders to do this as well and supported by Twitter. Perhaps they need to perform a 'built in' application that automatically cuts users off from the number of followings to prevent this from happening?. When will my account resume to normal or do I have to request an appeal form?. Kind thanks in advance for reading.
sarah - 09/16/2013

I went to the ticket bar and it wont let me put my email in what do I do than
Alice Ly - Lucrazon - 09/13/2013

Hi Purushothaman- Twitter will have sent you instructions to follow to un-suspend your account. Please follow them and they'll be able to help you :) Thanks!
Alice Ly - Lucrazon - 09/13/2013

Hi IAMPCBOB- Thank you for commenting! Twitter can be sensitive at times and especially with the new IPO filing, they could be even more so. I hope everything works out for you!
Alice Ly - Lucrazon - 09/13/2013

Hi Michael, Marc, Okwukwu, Raphael, - If the instructions are followed for appealing the suspension, it seems like it'll be less than a week. I hope it works out for you!
Alice Ly - Lucrazon - 09/13/2013

Hi Corey- Thanks for commenting! Yes, it's frustrating when the exact reason isn't given and even more if your account was caught up in a mass suspension mistakenly. In any case, I hope it doesn't happen to you again!

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