Twitter Suspended You? Here's How to Restore Your Account

Twitter Suspended You? Here's How to Restore Your Account

Our Lucrazon Twitter account was suspended for 2.5 days. In this post, I’ll document the steps I took to get it back.

Last Tuesday night, I noticed something was funky with our @Lucrazon account when I checked it on my phone app. It had said 0 Following and 0 Followers.

Thinking it was just a blip in the app, I let it go, and decided to check it again an hour later.

It STILL said 0 on both counts.

Feeling concerned, I decided to log into the account via desktop and that’s when the notice bar on top of my page said that the account was suspended.

Here’s Twitter’s example of what it looks like since I was too concerned with appealing the suspension – 

Twitter Suspension Notice

You’ll get taken to the suspension page when you click on the link in the notice bar. Read the page carefully!

Most of the time, Twitter suspends accounts that are in violations of the Twitter Rules but they’ll also suspend for investigation if the account has been hacked or compromised. Sometimes though, it’ll be a mistake on their part.

Since I know we’re not breaking any Twitter Rules or performing any prohibitive behavior, here’s how to appeal the suspension-

1. To appeal a Twitter suspension, you’ll fill out a form that looks like this:

Twitter Appeal Form

Be sure to be courteous when filling out the description of your problem. Even if it was a mistake on Twitter’s part, your support ticket won’t go anywhere especially when it’s riddled with angry expletives or incomprehensible sentences.

2. Submit the form and wait for the reply

I submitted my appeal form at 10:09 PM PDT and got an automated reply within 24 hours.

**They will send the reply to the email your Twitter account is registered to, so be sure you check that inbox or double-check your mail forwarding settings!**

Twitter Suspension Reply 1

In the reply, it mentions that if we were suspended for aggressive following behavior, we’d get a separate email. We didn’t, and plus, we’re only following about 5-10 accounts per day.

**To be ultra-safe though, I went into our account Settings, then Apps to remove any Applications that I’m not using anymore. You’d be surprised at how many apps add up!

3. If you didn’t receive a reply, check Status of the ticket

This isn’t too clear on the website, and I only stumbled upon this by accident while searching, but you can keep track of your ticket status via their Zendesk home. If you’re already logged in, you’ll see your ticket in “Check your Existing Requests” tab.

You’ll either see a “Waiting for your reply” or “Ticket being processed” message.

If you received a “Waiting for your reply,” check your inbox immediately as they don’t copy what their response is on this page. If it says your ticket is being processed, it either means they haven’t read it yet, or are still investigating.

4. Reply back to their Response

This was my response:

Twitter Appeal Reply

5. Wait for their Reply (Again)

It took them another day to respond back to me

Twitter Final Reply

I didn’t realize that Twitter support reps had nicknames, so I was skeptical. But when I logged into my account, I did see that the suspension was lifted.

It took 2 hours for the follower and following numbers to return back to normal so there’s no need to re-follow.

It was very frustrating to wait around but at least we know that it was a mistake on their part.

If you haven’t been suspended before, take care to:

- Not follow other people aggressively (It maxes out at 2,000 per day, but just take heed in not spamming the follow button)

- Double-check what apps have access to your account and revoke unnecessary ones

- Have a strong password

Other Twitter members I’ve asked said it took 5 days to get their account back (ours took 2.5 days) so I believe the time varies depending on the severity.

Have you had your Twitter account suspended before? How long did it take to get it back?

We hope this guide was helpful! Remember to not panic and stay calm when responding back to their tickets.

Also, I've made a separate post answering some of the questions and comments I've received below in more detail here: Help! Twitter Suspended Me - Q & A Edition

Cheers!


Social Media Manager
Lucrazon

photo credit: lecates via photopin cc


268 Comments To "Twitter Suspended You? Here's How to Restore Your Account"
Judy Le - 10/15/2013

The account I've had for 5 years (with no problems) got suspended for no reason 3 days ago and I followed all the steps and it told me change my password and everything. I did everything and I'm still suspended. I'm guessing I should wait a little longer, but is there anything else I could do? Or what should I do if after a week or so and my account is still suspended?
Alice Ly - Lucrazon - 10/09/2013

Hi Chloe - Did you check your Zendesk to see if your ticket status?
Alice Ly - Lucrazon - 10/09/2013

Hi Sly - Did you mean that your account got unsuspended in less than an hour? If so, that's great news! :)
Alice Ly - Lucrazon - 10/09/2013

Hi 18 - Did the message say it may take an hour for your followers/following to resume to normal? Are you still having this issue?
Alice Ly - Lucrazon - 10/09/2013

Hi A_Queen_Fan - Hmm I'm not sure if you can delete an account. There is a deactivate option under Account Settings though, have you tried that?
Alice Ly - Lucrazon - 10/09/2013

Hi Kim Harold - Did you get your issue resolved? Sometimes Twitter takes a bit longer to respond.
chloe - 10/08/2013

hi there, i followed all the steps,its been already 3days ago.. how long should i wait?? thank u..
Sly - 10/08/2013

My account got suspended but...when I viewed how to unsuspend it..it took less than an hour
Mujeer - 10/08/2013

my account got suspended.i had lots of followers will i get my account back..??
18 years old - 10/07/2013

Hi there. My account got suspendet i tried to get it back and it said something i should wait for an hour or something. i did and now i think i have it back but my followers and the people i am following is 0. i am so sad i loved my account i was addicted to it. and now i simply cant imagine it not to tweet. Please do something . Thanks

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