Twitter Suspended You? Here's How to Restore Your Account

Twitter Suspended You? Here's How to Restore Your Account

Our Lucrazon Twitter account was suspended for 2.5 days. In this post, I’ll document the steps I took to get it back.

Last Tuesday night, I noticed something was funky with our @Lucrazon account when I checked it on my phone app. It had said 0 Following and 0 Followers.

Thinking it was just a blip in the app, I let it go, and decided to check it again an hour later.

It STILL said 0 on both counts.

Feeling concerned, I decided to log into the account via desktop and that’s when the notice bar on top of my page said that the account was suspended.

Here’s Twitter’s example of what it looks like since I was too concerned with appealing the suspension – 

Twitter Suspension Notice

You’ll get taken to the suspension page when you click on the link in the notice bar. Read the page carefully!

Most of the time, Twitter suspends accounts that are in violations of the Twitter Rules but they’ll also suspend for investigation if the account has been hacked or compromised. Sometimes though, it’ll be a mistake on their part.

Since I know we’re not breaking any Twitter Rules or performing any prohibitive behavior, here’s how to appeal the suspension-

1. To appeal a Twitter suspension, you’ll fill out a form that looks like this:

Twitter Appeal Form

Be sure to be courteous when filling out the description of your problem. Even if it was a mistake on Twitter’s part, your support ticket won’t go anywhere especially when it’s riddled with angry expletives or incomprehensible sentences.

2. Submit the form and wait for the reply

I submitted my appeal form at 10:09 PM PDT and got an automated reply within 24 hours.

**They will send the reply to the email your Twitter account is registered to, so be sure you check that inbox or double-check your mail forwarding settings!**

Twitter Suspension Reply 1

In the reply, it mentions that if we were suspended for aggressive following behavior, we’d get a separate email. We didn’t, and plus, we’re only following about 5-10 accounts per day.

**To be ultra-safe though, I went into our account Settings, then Apps to remove any Applications that I’m not using anymore. You’d be surprised at how many apps add up!

3. If you didn’t receive a reply, check Status of the ticket

This isn’t too clear on the website, and I only stumbled upon this by accident while searching, but you can keep track of your ticket status via their Zendesk home. If you’re already logged in, you’ll see your ticket in “Check your Existing Requests” tab.

You’ll either see a “Waiting for your reply” or “Ticket being processed” message.

If you received a “Waiting for your reply,” check your inbox immediately as they don’t copy what their response is on this page. If it says your ticket is being processed, it either means they haven’t read it yet, or are still investigating.

4. Reply back to their Response

This was my response:

Twitter Appeal Reply

5. Wait for their Reply (Again)

It took them another day to respond back to me

Twitter Final Reply

I didn’t realize that Twitter support reps had nicknames, so I was skeptical. But when I logged into my account, I did see that the suspension was lifted.

It took 2 hours for the follower and following numbers to return back to normal so there’s no need to re-follow.

It was very frustrating to wait around but at least we know that it was a mistake on their part.

If you haven’t been suspended before, take care to:

- Not follow other people aggressively (It maxes out at 2,000 per day, but just take heed in not spamming the follow button)

- Double-check what apps have access to your account and revoke unnecessary ones

- Have a strong password

Other Twitter members I’ve asked said it took 5 days to get their account back (ours took 2.5 days) so I believe the time varies depending on the severity.

Have you had your Twitter account suspended before? How long did it take to get it back?

We hope this guide was helpful! Remember to not panic and stay calm when responding back to their tickets.

Also, I've made a separate post answering some of the questions and comments I've received below in more detail here: Help! Twitter Suspended Me - Q & A Edition

Cheers!


Social Media Manager
Lucrazon

photo credit: lecates via photopin cc


268 Comments To "Twitter Suspended You? Here's How to Restore Your Account"
Paula - 11/04/2013

I sent the ticket and like they replied after a few hours. And they said something about blah blah reply to this message to confirm, and I replied to it however it said Mail Failure so I tried several times but still won't work the message is blocked I think. Please help me. :) I would appreciate if you reply ASAP. Thanks :)
KJC - 11/01/2013

Ive already sent a ticket but it is deemed solved as what zendesk would say it. So now I have no open requests. Yet I'm still suspended. ;(
Alice Ly - Lucrazon - 10/29/2013

Hi Andy A - Sorry to hear! That's a young account to get suspended on. Could it be that you were following people too quickly? Twitter tends to put a flag on people who follow too many within a few minutes at a time etc.
Alice Ly - Lucrazon - 10/29/2013

Hi Peter - Sorry to hear! Were you tweeting your website constantly? Twitter has rather sensitive rules sometimes.
Alice Ly - Lucrazon - 10/29/2013

Hi Kim N. - All your replies go to your outbox? There should be a ticket that you can reply directly to. Are you logged into the correct account that's suspended?
Alice Ly - Lucrazon - 10/29/2013

Hi mani - Is your account still suspended? Did they give you any update on your Zendesk ticket?
Andy Annihilation - 10/29/2013

Mine got suspended and I literally was only following 100 people. My account isn't even a week old.
Belieber - 10/28/2013

my account got suspended too. idk why!!? but i got suspended 4 times and i got it back after 3-4 days.
Peter Lipentine - 10/28/2013

Hi, I had the same problem as you being that my account got suspended. But was not such a major as it was just a new account. They told me that I was suspended for my website tweet. Unsure why tweeting my website would suspended but oh well.
Kim natividad - 10/28/2013

Hi. I noticed my account @kimpoynatividad got suspended. But i'm not doing anything wrong. All of my followers and following are done. Twitter email me but i dont know why i cant reply? All of my reply go to outbox? Thank you.

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